From Fragmented Asset Tracking to Enterprise-Wide HAM
- Industry: Global Fast-Food Enterprise
- Service: Hardware Asset Management
- Scope: 5,000+ Locations
- Platform: ServiceNow CMDB
A global fast-food enterprise operating across more than 5,000 locations faced challenges managing hardware assets across regional systems, spreadsheets, procurement records, and local inventories.
Situation
Fragmented asset tracking created:
- Inconsistent CMDB data
- Limited hardware visibility
- Duplicate purchases
- Delayed refresh decisions
- Poor warranty visibility
- Difficulty tracking POS and endpoint devices
- Slower incident resolution
Action
ProTeam implemented a centralized Hardware Asset Management framework integrated with ServiceNow CMDB.
The solution included:
- Automated asset discovery
- Asset normalization
- Duplicate-record elimination
- Warranty validation
- Lifecycle management
- AI-assisted procurement validation
- Regional reporting
- Standardized governance
The system also flagged inactive devices, duplicate procurement requests, and underutilized assets before new purchases were approved.
Result
The organization achieved $260K+ in annualized savings through:
- ~$120K/year avoided in unnecessary hardware purchases
- ~$80K/year saved through automated warranty validation
- ~$65K/year in operational savings through improved CMDB accuracy
The organization moved from fragmented asset tracking to a scalable enterprise-wide HAM operating model with stronger governance and compliance.
“AGCO’s journey with Catalyst Zero is a testament to the power of innovative technology in driving sustainability and operational excellence.”
