A dedicated service desk and support team running your SAM, HAM, and FinOps operations end-to-end — with SLA-backed response, specialist expertise, and progressive automation embedded from day one.
Most organisations carry the weight of their ITAM estate on a handful of in-house specialists — people who know the quirks of the tooling, the history of vendor agreements, and the gaps nobody has written down. When they leave, so does the knowledge. When volume spikes, the estate degrades silently.
Proteam's Managed Services replaces that fragility with a structured service desk model: defined SLAs, experienced specialists covering SAM, HAM, and FinOps challenges, and a continuous improvement track that moves the engagement from reactive support toward intelligent automation over time.
The approach is staged deliberately. We get into your environment fast — usually within two weeks — then systematically align operations to ISO 19770-series and ITIL service desk standards before introducing automation that removes the routine toil from procurement, reconciliation, and reporting.
The scope is consistent across clients — depth and SLA tier are calibrated to your estate size and complexity.
Defined Priority-1 through Priority-4 response SLAs across all ITAM ticket categories — licence queries, hardware exceptions, procurement approvals, reconciliation disputes, and vendor escalations. Monthly SLA reporting included.
Ongoing licence position management, entitlement reconciliation, true-up preparation, and publisher alert monitoring. Covers Microsoft, Oracle, SAP, IBM, and all secondary publishers in your estate.
Hardware asset register hygiene, CMDB reconciliation, refresh cycle management, disposal tracking, and lease compliance monitoring — coordinated with your procurement and IT operations teams.
Cloud spend tagging hygiene, commitment utilisation tracking, showback and chargeback data preparation, and anomaly alerting across AWS, Azure, and GCP tenancies. Aligned with the FinOps Foundation framework.
Service desk processes documented and operated to ISO 19770-1 (SAM), ISO 19770-5 (ITAM overview), and ITIL 4 Service Desk guidance — providing an auditable, externally-defensible operating model.
Procurement request workflows, automated reconciliation triggers, scheduled discovery-to-CMDB sync jobs, and report distribution pipelines — built progressively to eliminate manual effort from daily operations.
Four priority tiers govern every ticket across the managed estate. Response targets are contractual — and reviewed monthly against your environment's actual incident profile.
Managed Services is typically the operational layer that runs on top of a maturity assessment or baselining engagement — or stands alongside FinOps managed operations.
Many clients start with a SAM maturity assessment to identify exactly where managed operations should focus first. The assessment output becomes the managed service roadmap.
Learn moreHAM operations are a core pillar of the managed service. Clients with an existing HAM maturity assessment have a head start — their gaps map directly into the managed service scope.
Learn moreThe free consultation is a 30-minute scoping call with a senior managed services specialist. We'll look at your current ITAM state, tooling, and volume — and tell you honestly whether a managed engagement is the right move, and what Stage 1 onboarding would look like for your environment.