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The work, by the numbers.

Seven recent engagements across SAM, HAM, SaaS, AI-led rationalisation, supply chain optimisation, divestiture support, and licensing helpdesk operations. Real situations, real numbers — anonymised at our clients' request, one example per service line.

Headline outcomes
$48M
Software licence divestiture, storage product manufacturer
$25.5M
IBM ELA renewal, large enterprise banking environment
$10M+
SAP supply chain licensing optimisation, global manufacturer
$5M
AI-led rationalisation across a 10,000-app estate
Selected engagements

Seven recent client outcomes.

A selection from our managed-service and project-based work — one representative engagement per service line, chosen to show breadth across vendor, geography, and engagement type.

Renewal Management
Total client savings
$25.5M
Delivered through commercial optimization, AI-assisted license analytics, governance-driven demand validation, and automation-led license reconciliation.
IBM Enterprise License Agreement Renewal

From a $95M renewal proposal to $70M in final negotiated value.

Large enterprise banking environment · Multi-year IBM software estate with complex licensing, compliance, and growth requirements

Situation

IBM represented one of the Bank’s largest software investment categories, with fragmented ownership and limited visibility across business units, infrastructure, and applications. The vendor’s renewal proposal of USD 95M–97M, driven by growth assumptions, compliance risks, and overprovisioning, threatened significant overspend and CAPEX exposure without a structured optimization and governance initiative..

Action

A structured multi-phase optimization and governance program launched in October 2024 validated actual software usage, optimized licensing demand, and strengthened the Bank’s negotiation position. Through ELP assessments, automated entitlement reconciliation, AI-driven analytics, and stakeholder governance, we eliminated redundant scope, rationalized demand, and built a defensible optimization baseline that reduced compliance gaps and accelerated commercial decision-making.

Result

Through structured optimization cycles and targeted negotiations, the Bank reduced renewal exposure and secured long-term scalability with compliance assurance. The final 3‑year IBM ELA closed at USD 70.2M, delivering USD 25.5+ in total financial benefit while strengthening governance, audit readiness, and future growth visibility.

Licensing Helpdesk
Urgent requests managed daily
50+
Critical licensing and operational support requests triaged, resolved, and tracked through an automation-driven service model — response SLAs under two hours.
Licensing Helpdesk · Aviation

A struggling helpdesk turned into a high-speed, insight-driven support function.

Major European airline · High-volume licensing support during critical flight management activities

Situation

The airline's licensing helpdesk was under growing pressure from rising request volumes, inconsistent service quality, and heavy dependency on manual processes — all during business-critical flight management activities. Service quality was hurting stakeholder confidence.

Action

Proteam stabilised the helpdesk operation, introduced automation-led workflows, and designed an executive dashboard that gave the CFO a real-time view of request flows, bottlenecks, realised savings, operational risks, and forward-looking recommendations.

Result

The helpdesk now manages 50+ urgent licensing and operational support requests daily with response SLAs under two hours, without disrupting flight operations. Stakeholder confidence was rebuilt and the CFO gained executive-level reporting visibility at scale.

SAM Baselining & Cost Optimisation
Savings & cost avoidance
$10M+
Delivered through SAP metric right-sizing, EWM warehouse-tier rationalisation, redundant-configuration removal, and a data-driven negotiation baseline that challenged the vendor's commercial assumptions.
SAP Supply Chain Licensing Optimisation

From inflated SAP metrics to right-sized supply chain licensing.

Global manufacturer · SAP Demand & Supply Planning and Extended Warehouse Management (EWM) · Multi-site logistics estate

Situation

A complex SAP supply chain landscape leveraging Demand & Supply Planning and Extended Warehouse Management was over-licensed, with inflated metrics across products, locations, and warehouse tiers. Limited visibility into actual usage led to a projected high-cost renewal exposure and rising compliance risk.

Action

Executed a targeted optimisation programme focused on licence right-sizing and metric alignment — rationalised product and logistics location counts for demand planning, right-sized small versus medium EWM warehouse classifications based on actual operations, eliminated redundant and inactive configurations, built a data-driven negotiation baseline to challenge SAP's commercial assumptions, and stood up governance for ongoing monitoring and audit readiness.

Result

Delivered $10M+ in savings and cost avoidance. Licensing now aligned with actual supply chain usage, compliance risk materially reduced, and a scalable, cost-efficient SAP agreement secured for future growth.

SAM Divestiture & M&A Advisory
Total financial impact
$48M
Achieved through rationalisation, vendor drops, and optimised procurement across two newly separated entities — with a complete audit trail of TSA and assignment letters and zero divestiture delays.
Software Licence Divestiture · 150 publishers

A storage manufacturer split cleanly across two entities.

Storage product manufacturer · Publisher scope grew 30 → 150 during the engagement · ~1.5 years end-to-end

Situation

A storage manufacturer split into two entities driven by diverging product scope and strategy. Licences across 150 publishers (up from an initial scope of 30) needed splitting per assignment and transition rights buried inside each contract — with no existing governance framework to determine what could be split, shared under TSA, or re-procured.

Action

Built per-publisher split files and distributed them to functional owners for allocation decisions. Reviewed every contract to determine splittability versus TSA-governed shared use with deferred cutover. Flagged net-new licence requirements per entity beyond existing entitlements. Maintained a real-time tracker covering timelines, TSA and assignment letters, and licence quantities per publisher. Ran end-to-end financial delta analysis and drove software rationalisation across overlapping tools.

Result

$48M in financial impact through rationalisation, vendor drops, and optimised procurement across both entities. All licences cleanly split with an audit-ready folder structure per publisher and a complete trail of TSA and assignment letters. The SAM team was recognised as a critical enabler of the divestiture — daily updates and cross-functional coordination ensured zero delays.

SaaS Management
Annualised savings
$2M
Delivered through SaaS lifecycle management, automated reclamation of dormant licences, and a monthly visibility report that put usage data directly in the hands of product owners.
SaaS Lifecycle Management & Automation

From SaaS sprawl to monthly visibility — and a sustainable savings curve.

Enterprise SaaS estate · Lifecycle automation across joiner-mover-leaver · Monthly product-owner usage reporting

Situation

An enterprise SaaS estate had grown organically across business units with limited centralised visibility. Product owners had no monthly view of usage against spend, so over-provisioned licences accumulated, dormant accounts went unreclaimed, and renewals were signed off without consumption evidence — pushing cost up year on year.

Action

Stood up a SaaS lifecycle management practice covering joiner-mover-leaver automation, usage telemetry ingestion across the SaaS estate, and a monthly visibility report delivered to each product owner — showing active users, dormant licences, renewal exposure, and right-sizing recommendations. Automation reclaimed inactive licences continuously rather than only at annual renewal.

Result

$2M in annualised savings achieved by giving product owners the data they needed to right-size their own footprint. Renewal exposure cut at source, dormant accounts reclaimed monthly, and a sustainable SaaS governance operating model put in place — savings now compound continuously instead of surfacing once a year at renewal.

AI-Powered Rationalisation
Annualised savings
$5M
Delivered through AI categorisation of 10,000+ apps into specific functional categories, surfacing 1,000 redundant tools and reducing audit and cyber risk in parallel with cost.
AI-Powered Software Rationalisation · Estate of 10,000+ apps

Rationalising 10,000 apps — powered by AI.

Enterprise application estate · AI-driven functional categorisation · Overlap discovery and continuous rationalisation

Situation

An enterprise application estate of 10,000+ apps had grown across business units with no consistent categorisation — making it impossible to identify functional overlap, surface redundant tools, or build a defensible rationalisation roadmap. Audit exposure and cyber risk scaled linearly with the unmanaged app count.

Action

Applied AI-driven categorisation to the full app inventory, classifying every app into a specific functional category — productivity, collaboration, design, analytics, security, and so on. The categorisation surfaced functional overlap clusters that manual review had repeatedly missed, and produced a prioritised rationalisation recommendation per category for review and sign-off.

Result

1,000 redundant apps identified across the 10,000-app estate. Rationalisation recommendations delivered $5M in annualised savings while materially reducing audit risk and cyber attack surface as the app count came down. AI categorisation now runs continuously, keeping the estate rationalised between formal reviews.

Hardware Asset Management
Annualised savings
$265K
Delivered through ServiceNow CMDB integration, automated discovery and reconciliation, warranty-validation workflows, and AI-assisted procurement governance across a 5,000-location retail estate.
Hardware Asset Management · ServiceNow CMDB

From fragmented asset tracking to standardised HAM across 5,000+ locations.

Global fast-food enterprise · Point-of-Sale and back-office endpoint estate · ServiceNow CMDB integration · Distributed franchise network

Situation

A global fast-food enterprise operating across 5,000+ restaurant locations managed hardware assets through multiple regional systems, spreadsheets, procurement records, and local inventories — producing inconsistent CMDB data and limited visibility into endpoint ownership, warranty status, and device lifecycle. The lack of standardised governance drove duplicate purchases, delayed refresh decisions, and avoidable replacement costs, while store-level teams struggled to track Point-of-Sale and back-office devices across franchise locations — impacting incident resolution and SLA performance.

Action

Implemented a centralised HAM framework integrated with ServiceNow CMDB. Automated discovery and asset normalisation eliminated duplicate records across repositories. Warranty validation workflows were embedded in service operations so hardware was assessed for manufacturer coverage before replacement approvals. AI-assisted validation logic flagged inactive devices, duplicate procurement requests, and underutilised assets before new purchases were approved. Standardised lifecycle management and reporting rolled out across regional IT and support teams, improving accountability and audit readiness.

Result

The client transitioned from fragmented asset tracking to a scalable enterprise-wide HAM operating model. ~$120K/year avoided in unnecessary hardware purchases by surfacing reusable assets before procurement approvals; ~$80K/year saved through automated warranty validation on POS and endpoint hardware; ~$65K/year operational savings from improved CMDB accuracy — faster incident response and fewer escalations on missing or inaccurate CI data. Total $265K annualised, with a mature, scalable HAM governance model aligned to long-term efficiency and compliance.

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