Independent implementation, optimisation, and recovery of ServiceNow SAM Pro and HAM Pro. Publisher pack tuning. Workflow integration with ITSM and procurement. Remediation of stalled programmes. Vendor-independent.
When deployed badly, the same platform produces dashboards nobody trusts. Publisher packs that need constant manual tuning. Licence positions that don't reconcile to entitlement. Workflows that engineering routes around. And an annual ServiceNow renewal that gets harder to justify every year.
The difference between the two outcomes is almost never the platform itself. It's implementation choices, normalisation discipline, integration design, and operating model fit.
We've delivered or recovered 40+ ServiceNow ITAM deployments. We know what separates them. And we have no reseller agreement with ServiceNow — our only interest is your outcome.
Whether you're standing up SAM Pro and HAM Pro for the first time or recovering a deployment that's drifted, these are the workstreams we execute across every engagement.
Configuring discovery, agent deployment, and data source connectors so the platform sees what it needs to see — across infrastructure, endpoints, SaaS, and cloud. Most failed deployments start with bad data, not bad configuration.
Out-of-the-box publisher packs need substantial tuning for your specific contractual position. We tune the Oracle, IBM, Microsoft, SAP, and Adobe packs against your actual entitlement and deployment, so the platform produces defensible compliance positions.
Loading your contract entitlement model into the platform — software models, licence metrics, swap rights, and contractual constraints — at a level of accuracy the platform can act on. Most stalled deployments fail at this step.
Connecting SAM Pro and HAM Pro into the broader ServiceNow workflow estate — request, change, procurement, vendor management. So an asset request automatically checks licence position; a change ticket flags licensing implications; a procurement order updates entitlement.
Designing the dashboards, scheduled reports, and review cadences that turn the platform into a governance system. Executive-level visibility for the CFO and CIO; operational-level reports for the SAM and procurement teams.
For deployments already in production but underperforming, we run a structured remediation. Diagnostic, prioritised fix plan, execution, hand-back to your team. Most recoveries deliver usable licence positions inside 8–16 weeks.
Engagements typically run 8–20 weeks depending on scope, with optional managed services to follow. Clear acceptance criteria at each stage.
Free consultation. We agree the scope — net-new SAM Pro/HAM Pro stand-up, expansion to additional publisher packs, or remediation of a stalled deployment. Stakeholders, success metrics, and timeline agreed.
For new deployments, full discovery and design phase. For remediation, a structured diagnostic that identifies where the deployment is producing wrong answers, why, and what the fix sequence looks like.
Execution. Configuration changes, software model loads, publisher pack tuning, workflow integration, dashboard build. Delivered in two-week sprints with weekly progress reporting and clear acceptance criteria.
Knowledge transfer to your internal team, runbook documentation, and a structured 30/60/90-day hyper-care period. Optional managed services to sustain and continuously optimise the platform thereafter.
The CMDB is the intelligence layer beneath every downstream workflow. When it's accurate — when relationships between CIs actually reflect what's running — ServiceNow workflows produce real answers. When it isn't, every automated decision compounds the original error.
CMDB accuracy isn't a one-time project. It's a discipline. We build the governance model and the operational routines that keep it current — not just at go-live.
ServiceNow ITAM work pairs naturally with broader SAM and HAM programmes — most clients run them in parallel.
Once the platform produces trustworthy positions, the baselining and managed services practice keeps them current. Many clients use the same team across both engagements.
Learn moreA ServiceNow deployment is one component of SAM maturity. If the tooling problem is really an operating-model problem, the maturity assessment is the right starting point.
Learn moreThe free consultation is exactly that. A senior ServiceNow specialist will spend 30 minutes understanding your current deployment — where it's underperforming and what 'good' looks like — then tell you whether remediation, expansion, or a fresh stand-up is the right path.