Senior SAM specialists on-demand. SLA-backed. Covering Oracle, IBM, Microsoft, SAP, and 30+ vendors. Every licensing question answered with evidence — not guesswork.
Your IT team emails the vendor. The vendor points to a guide. The guide links to another guide. Three weeks later someone makes a judgment call. Sometimes that judgment call costs six figures.
IT passes it to procurement. Procurement sends it to legal. Legal asks the vendor. The vendor stalls. The decision happens anyway — without an answer.
Without proactive entitlement management, compliance gaps compound quietly. The first notification is a claims letter with a 30-day window to respond.
Acquisitions collapse two licence estates into one unknown. Without a specialist to map entitlements fast, integration milestones create compliance debt.
Not a ticket in a queue. A specialist who has answered this exact Oracle metric question — or that SAP indirect access scenario — hundreds of times. With your contract in front of them.
IT flagging a deployment change. Procurement needing entitlement clarity before a PO. Finance questioning an invoice. The helpdesk accepts everything licensing-related across your 30+ vendor estate.
Assigned by vendor expertise, not availability. The specialist reviewing your Oracle metric question has done this for Oracle hundreds of times. Triage is fast because experience replaces process.
Not a web search. Your entitlement records pulled, deployment data cross-referenced, licensing metrics interpreted against your actual contractual rights. Automation accelerates. Expertise decides.
The contract clause. The usage data. The risk if you proceed. The recommended path. Full audit trail. Your team makes an informed decision in minutes, not months.
Each resolved issue enriches your licence baseline. Patterns surface. Anomalies flag before they become problems. The helpdesk compounds in value. This is the bridge to AI-led SAM.
Every ticket Proteam resolves feeds a growing intelligence layer. What starts as reactive support becomes predictive — risks surfaced before they materialise, decisions recommended before your team knows to ask.
Deployment patterns scanned continuously against entitlement baselines. Drift flagged weeks before it becomes a compliance event — before the audit conversation starts.
Usage trajectory modelled against upcoming contract terms — identifying renegotiation opportunity and likely vendor positioning before the conversation begins.
Continuous compliance health monitoring across your estate. A real-time score updated with every change — so no audit finding is ever a surprise.
Six licensing moments your helpdesk was built for — the ones that halt decisions, create exposure, or cost money when left unanswered.
The letter arrives. 30 days. We assess your position, challenge the vendor's methodology, and prepare the response — while you keep the business running.
Before your team adds users, moves servers, or upgrades editions — we validate the licensing impact. Prevention is a fraction of the remediation cost.
Acquisitions shatter licence assumptions. We map entitlement impacts across both estates before integration milestones create compliance debt.
Renewals built months ahead — not days. Commercial benchmarking, usage data, T&C red flags, and negotiation positioning. You walk in prepared. The vendor can't rely on your urgency.
That invoice looks wrong. We interrogate it against your entitlements and contract terms — and give you the evidence to push back with authority.
Oracle ULA terms. Microsoft Product Terms. SAP indirect access rules. IBM sub-capacity metrics. We translate vendor contracts into plain commercial language.
The airline faced growing pressure from increasing request volumes, inconsistent service quality, and operational dependency on manual processes during critical flight management activities. Proteam's licensing helpdesk stabilised the operation, introduced automation-led workflows, and rebuilt confidence across business stakeholders.
Alongside operational support, Proteam designed and automated an executive dashboard that provided the CFO with a real-time view of request flows, service bottlenecks, realised savings, operational risks, and forward-looking recommendations. While internal teams remained focused on business continuity, automation handled reporting visibility and prioritisation at scale.
Critical licensing and operational support requests triaged, resolved, and tracked through an automation-driven service model — maintaining response SLAs below two hours without disruption to flight operations.
The licence helpdesk is part of the baselining engagement's built-in operating layer — paired with SaaS management and renewal support for continuous coverage.
Visibility, subscription governance, and spend control for the platforms that now dominate the budget — ServiceNow, Salesforce, Microsoft 365, Adobe, Workday, and the long tail.
Learn moreRenewal preparation months ahead of the contract date. Commercial benchmarking, negotiation positioning, T&C review — so renewal cycles produce savings instead of surprises.
Learn moreThe free consultation takes 30 minutes. A senior licensing specialist reviews your current support setup, your priority vendors, and the licensing questions your team is carrying — and tells you exactly what the helpdesk would resolve.